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Return Policy: 

We at KashmirBox.com believe in keeping our dear customers happy and satisfied with all their experiences with us. We serve you the best quality genuine Kashmiri Products. Nevertheless if you want to make some returns, we ensure you a hassle free and an easy return policy.

We are sorry that your order didn’t work out for you. You can return your product and earn for your next order a store credit from us. Your store credit comes with the power of being used at any time in the future and for any product on our site.


Please note: 

● You must inform us about your return within 7 days from the date of delivery. Mail us at care@kashmirbox.com. 

● The return of the product is to be done on your side and you will have to bear the expenses of return shipping. We currently do not provide a reverse pick up service. 

● For the return shipping cost, the customer will get an INR 100 Coupon which can be used on KashmirBox.com for future purchases. 

● The product should reach us in its original condition without any damage or any other kind of tampering. 

● The product should be returned in a well packed box so as to avoid any damage in the transit. 

● The shipping address of KashmirBox.com should be Clearly mentioned on the package to be returned and in complete detail. 

● Also, please note we charge a restocking fee of INR 200 for every refund. 


Gourmet Foods

● For return of gourmet foods, you must inform us within 2 days from the date of delivery about your return at care@kashmirbox.com. 

● There is no stocking fee for gourmet return. 

● For the return shipping cost, the customer will get an INR 100 Coupon which can be used on KashmirBox.com for future purchases. 

 We do not cater to returns if: 

● The product is damaged or has been tampered with in any way. 

● The product has been used, worn, washed or changed in any other way. 

● Crafts are prone to a slight variation in the design, color and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return. 

● You are as such requested to enquire about any doubts that you may have regarding the products before going for the final purchase. Drop in a mail at care@kashmirbox.com and have all your doubts cleared in a very short time. 

● The products are of standard quality but not to your personal liking in terms of taste and color.

  

Order Cancellation: 

If you wish to cancel your order with us please note: 

● The order can only be cancelled if and only if, it has not already been shipped. 

● If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount. 

● However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side. 

● The ‘Made to Order’ and other Customized orders are in no way eligible for cancellation. 


Product Disclaimer: 

Most of the products on KashmirBox.com are handmade; hand woven and intricately crafted, as such there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using. If an order is subjected to any damage, manufacturing defect or fault from our side, send in a mail at care@kashmirbox.com and once we verify the same, we will refund your order in full amount.

Address to be specified on return shipments.

Returns Department

Kashmir Box Online Private Limited

Indo Kashmir Complex, Nawab Bazar

Srinagar, Jammu and Kashmir, India – 190002

+91-9697522182